TRAVELERS WANT MORE INCLUSIVE, AUTHENTIC CONTENT ON SOCIAL MEDIA
, 2022-12-06 13:50:00,
“At Kimpton we take pride in being a different type of hotel. Our founding principles have us rooted in human connection and delivering a ‘Stay Human’ experience. We want our guests and our employees to be comfortable and embraced for being their most authentic selves, no matter their pronoun, skin color or body type,” said Kathleen Reidenbach, Kimpton’s Chief Commercial Officer. “However, we know that social media and marketing content within the travel industry hasn’t always reflected the people and experiences that truly make up our global community. That’s why we are committed to diving deeper into the foundation of our Stay Human brand ethos with new brand commitments that will continue to change the way we work with creators, the imagery we share and the experiences we offer.”
Overall, the survey found a large discrepancy between travel content currently on social media and the true desires of consumers, who reported that the pressure to be “social media-worthy” negatively impacts their travel experiences. Consumer feedback from the survey further indicates a desire for more inclusive social media content from travel brands that is suitable to all personal travel styles and reflective of all types of individuals.
Kimpton’s key global and regional findings from its survey include:
- 85% of respondents think travel industry brands’…
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